วันที่ 4 กันยายน 2561

9:00 - 9:15      Icebreaker: Line up in the room

9:15 - 9:30      Welcome: Objectives & Introduction

9:30 - 10:00    Lecture: Dimensions of service design

10:00 - 10:30   Icebreaker: Draw your journey to this workshop

10:30 - 10:45   Coffee Break

10:45 - 11:15   Lecture: Why service design today

11:15 - 12:00   Lecture: Service design theory

12:00 - 13:00   Lunch

13:00 - 13:30   Lecture: Service design process

13:30 - 14:00   Lecture: Service design tools

14:00 - 14:30   Case study: Commercial case

14:30 - 14:45   Coffee Break

14:45 - 15:15   Case study: Non-Commercial case

15:15 - 15:45   Service Challenge: Improve one service transport for a specific community with a specific purpose

15:45 - 16:00   Recap & Reflect

วันที่ 5 กันยายน 2561

9:00 - 9:30      Welcome: Introduction of the day

9:30 - 10:00    Lecture: User research

10:00 - 10:30   Lecture: User journey template

10:30 - 10:45   Coffee Break

10:45 - 11:00   Activity: Fieldwork preparation

11:00 - 13:00   Activity: Fieldwork

13:00 - 14:30   Activity: Insights

14:30- 14:45   Coffee Break

14:45 - 15:30   Activity: Opportunities

15:30 - 16:00   Recap & Reflect

วันที่ 6 กันยายน 2561

9:00 - 9:30      Icebreaker: Creativity building

9:30 - 9:45      Welcome: Introduction of the day

9:45 - 10:30    Activity: Crazy 4's

10:30 - 10:45   Coffee Break

10:45 - 11:30   Activity: Concepts

11:30 - 12:00   Lecture: Experience prototyping

12:00 - 13:00   Lunch break                 

13:00 - 14:30   Activity: Prototyping

14:30 - 14:45   Coffee Break

14:45 - 15:15   Activity: Prototyping

15:15 - 15:45   Activity: Validate

15:45 - 16:00   Recap & Reflect

วันที่ 7 กันยายน 2561

9:00 - 9:30      Welcome: Introduction of the day

9:30 - 9:45      Lecture: The pace of change. Organisational transformation

9:45 - 10:30    Activity: Iterate prototypes

10:30 - 10:45   Coffee Break

10:45 - 12:00   Activity: Presentations

12:00 - 13:00   Lunch break                 

13:00 - 13:45   Discussion: STI Service design Superstars

13:45 - 14:30   Activity: What could we do tomorrow?

14:30 - 15:00   Award Ceremony